When you click a hyperlink in an e-mail message or on a Web page, you are
not directed to a different Web site and nothing happens.
CAUSE
The file associations for Uniform Resource Locator (URL) protocols are
missing or broken.
RESOLUTION
To resolve this problem you can use one of two methods listed here:
Method 1
This method resets the default file association for the URL: Hypertext
Transfer Protocol by re-registering the urlmon.dll file.
Click Start, point to Settings and
then click Control Panel.
Double-click to open Internet Options.
On the Programs tab, ensure that
Internet Explorer should check to see whether it
is the default browser is enabled.
Click Reset Web Settings.
In the Reset Web Settings dialog
box, click to clear the Also reset my home page
check box.
Click Yes, click OK, and then
click OK again to apply the settings and close the
dialog boxes.
Click Start, and then click Run.
In the Run dialog type regsvr32 urlmon.dll,
and then click OK.
Click OK to acknowledge the success of the
Urlmon.dll registration.
Method 2
This method involves manually editing the file type association.
Double-click the My Computer icon.
On the View menu, click Folder Options
(Microsoft Windows 98) or Options (Microsoft Windows
NT), and then click the File Types tab. In Microsoft
Windows 2000, click Folder Options on the Tools
menu.
In the Registered File Types box,
click URL: Hypertext Transfer Protocol.
In Windows 2000, click File Types to sort the files
alphabetically. The programs that are listed in the Opens With
box are the programs with which hyperlinks are currently associated.
If the program in the Opens With box is Iexplore (Microsoft Internet Explorer), click the
Edit
button. If another program, such as Netscape, is associated with this
file type, you must troubleshoot that program to reassociate the file
type. For more information about troubleshooting problems with Netscape,
see the following Netscape support Web site:
In the Edit File Type dialog box, be
sure that open is listed in the Actions
box. If open is not listed, click New,
type open in the Action box, and then click
OK.
Click open, and then click Edit.
In the Application used to perform action
box, you see the following text, including the quotation marks:
"C:\PROGRA~1\INTERN~1\iexplore.exe" %1
In some cases, the "%1" may have been replaced by something else.
Save these settings, and then repeat the process for other URL
protocol file types
