Is it possible my speed problems are due to your equipment?
Absolutely not. Our
Modems are located on a digital link to the local phone company. Once your call
passes from your telephone company to our digital lines, it is instantly passed
to our modems. We keep our equipment at the absolute latest software revision,
so we remain 100% compatible with the new modems that are being released each
day. All of our dialing hardware is monitored for performance problems every 5
minutes, 30 minutes, 2 hours, and 24 hours a day by us. You can see those
stats on our web page at any time.
In service areas where the phone lines as known to be 56K compatible, we
regularly see speeds of 48,000 through 53,333 from all brands of modems that
have the latest V.90 drivers. In areas where we know 56K is not possible, many
customers still enjoy higher V.34 speeds than they would ordinarily get, up to
and including 33,333. We have conducted extensive tests to ensure
that our equipment promotes the fastest connection possible for your local
telephone conditions.
